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1.   What’s PIN?

PIN- Personal Identification Number, is a confidential password comprised of 6 digits applied by the customer for access of services at ATMs and payment at acquiring points (such as restaurants, supermarkets, hotels, entertainment places, etc.)

2.    Can PIN as printed on PIN Notification provided by the bank on card issuance or re-issuance be used for transactions?

PIN as printed on PIN Notification issued by the bank is eligible for transactions.

However, in order to make it easy for customers to remember the PIN and avoid risks in case of card or PIN mailer loss, customers are advised to change PIN at ATM or POS by inputting 6 digits automatically issued by the bank, then choosing 6 new digits and confirming the new PIN.
This change can only be done at ATM or POS owned by SeABank.
Note: When selecting PIN, it is advisory not to choose those at ease of identification like birthday, phone number, ID number or passport number.

3.   Can ATM cards issued by SeABank be accessible at those of other banks?

Yes. Currently, ATM cards issued by SeABank can be accessible at all ATMs owned by SeABank. Besides, SeABank cardholders are eligible at any ATM/POS of banks within Smartlink and BanknetVN.

List of banks accepting SeABank cards: 






Southeast Asia Joint stock Commercial Bank

Smartlink + Banknetvn



Commercial Bank for foreign trade of VN




Vietnam Technological and Commercial Bank




Vietnam International Commercial Joint stock Bank




Military Joint stock Commercial Bank of VN




Indovina Bank, Ltd.




Vietnam Bank for Agriculture and Rural Development




Bank for Investment and Development of VN




Mekong Housing Bank




An Binh Joint stock Commercial Bank

Smartlink + Banknetvn



Vietnam Private Joint stock Commercial Bank




Nam Viet Joint stock Commercial Bank




Sai Gon Joint stock Commercial Bank




Viet A Joint stock Commercial Bank




Asia Commercial Bank

Smartlink + Banknetvn



VN Joint stock Commercial Bank for Industry and Trade




Export-import Joint stock Commercial Bank




Sai Gon Thuong Tin Bank

Smartlink + Banknetvn



Dong A Bank


4.    What do I have to do for issuance of an S24+ card?
Please kindly fill out the form of account opening and card issuing, submit it together with a copy of the identity card or passport (with reference of the original).

5.    Where can I register an S24+ card?
You can visit any outlets of SeABank for registration.

7. How long does it take for me to get the card?
You will get the card within 02 days in case of fast-issuance request. Normally, it takes 5 days.

8.    What’s the difference between the main cardholder and the supplementary cardholder? What are the rights of the main cardholder?
Main cardholder: the person whose name is used for registration of card issuance.
Supplementary cardholder: the person who is given the card at the request and guarantee of the main cardholder. Both the main and supplementary cardholders use a common account issued to the main cardholder by the bank.
The main cardholder has the right to set and adjust the limit assigned to the supplementary cardholder without prior agreement of the supplementary cardholder. The bank shall not be responsible for any arising disputes between the main and supplementary cardholders.

9.    To whom can I open the card and what are the procedures?
Only the main cardholder is eligible for making requests of issuing supplementary cards to others with the maximum number of 03 supplementary cards.
To open a supplementary card, please visit the card issuing bank (remember to carry the identity card) or register on the application form when applying for the main card.

10.    Do I have to maintain a minimum balance? If yes, how much is required?
You have to keep a balance of at least 100.000 VNĐ in your account.

11.    In case of any errors related to the card, how do I inform the bank?
In such a case, please immediately visit any outlets of SeABank  for notification or inform:
Cal Center – SeABank
Address: No. 25 Trần Hưng Đạo, Hoàn Kiếm, Hà Nội
Phone: (04) 3944 8688/Fax: (04) 3944 8689


12.   What should I do when I recognize any transaction errors at ATM?

In case of encountering a transaction error (difference between the actual withdrawing amount and the debited amount,…), please kindly visit the nearest outlet of SeABank as soon as possible to fill out the Investigation Request form, including: card information, transaction place, transaction amount, transaction date.

* Note: Receipt after each transaction should be retained for further investigation in case of any arising disputes.

13. My card is occasionally kept in the ATM. Why? What should I do in that case?

For security of the cardholder, the ATM card shall be retained in the following cases:

The card is blacklisted.
·         PIN is wrongly input more than 3 times.
·         No receipt of the card is done after 30 seconds since the completion of the transaction and the card returning from the ATM.
In case the card is retained in the ATM:
·         Please visit our outlet or dial 1900 555 587 for instructions and support in order to receive the card back at the Branch/ Transaction Office appointed by the bank.
·         Duration: after 24 working hours since the card is retained (please bring along your identity card to get the card back).

14.  What should I do if I forget the PIN? Do I suffer from money loss if I loose my card?
If you forget the PIN, please contact SeABank for a new PIN.
You may completely feel at ease from money loss in case you loose your card, because of the following reasons:
·         2 components must be needed for use of the card: card and PIN.
·         As such, money loss may only occur when your card is held and the PIN is known by the other person.
You should dial our hotline at 04 – 7724736 and provide us with information about: cardholder’s full-name, ID number, address… so that our staff block the account or make appropriate measures. You should then visit the nearest outlet of SeABank for notification of card loss.

15. What kind of currency can I receive from ATMs?





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SEABANK VUNG TAU: No.102A Le Hong Phong, 4 ward, Vung Tau City | SEABANK BA RIA: No.76 Bach Dang, Ba Ria Town, Ba Ria - Vung Tau provice | SEABANK CANG CAT LO: No.1007/34, 30/04 Road, 11 Ward, Vung Tau City, Ba Ria - Vung Tau | SEABANK LONG HAI: 350A backroad No.44, Hai Binh Str., Long Hai town, Long Dien Dist, Ba Ria Vung Tau | SEABANK BAC NINH: No.202 Tran Phu, Tu Son, Bac Ninh | SEABANK TIEN AN: No. 142 Ngo Gia Tu, Tien An Ward, Bac Ninh City, Bac Ninh Provice | SEABANK BINH DUONG: Hoa Lan,Thuan Giao, Thuan An, Binh Duong | SEABANK THU DAU MOT: No.254 Binh Duong Road, Phu Tho Ward, Thu Dau Mot Town, Binh Duong | SEABANK CAN THO: 28 Ly Tu Trong, Ninh Kieu Dist., Can Tho City | SEABANK TAN AN: No.61 Vo Van Tan Str., Ninh Kieu Dist., Can Tho City | SEABANK DA NANG: No.23, Nguyen Van Linh, Hai Chau, Da Nang | SEABANK HOANG DIEU: No.18 Hoang Dieu, Hai Chau, Da Nang | SEABANK ĐĂKLĂK: 11 Quang Trung Str., Buon Ma Thuoi City, DakLak | SEABANK DONG NAI: 7/2 ward 2, Pham Van Thuan, Tam Hiep, Bien Hoa, Dong Nai | HEAD OFFICE: 25 Tran Hung Dao Str., Hoan Kiem Dist., Ha Noi | SEABANK DONG DA: 436 Xa Dan Str., Dong Da Dist., Hanoi | SEABANK LANG HA: No.22 Lang Ha, Dong Da, Ha Noi | SEABANK HAI BA TRUNG: No.11- K12B Tran Dai Nghia, Hai Ba Trung, Ha Noi | SEABANK QUAN THANH: No.56 Quan Thanh, Ba Dinh, Ha Noi | SEABANK TRUNG HOA: No.43 Lang Street, Thanh Xuan District, Ha Noi | SEABANK DOI CAN: No.225 Doi Can, Ba Dinh, Ha Noi | SEABANK CAU GIAY: No.249 Hoang Quoc Viet, Cau Giay, Ha Noi | SEABANK BA DINH: No.14 Giang Van Minh, Ba Dinh, Ha Noi | SEABANK HA NOI: No.57 Ba Trieu, Hoan Kiem, Ha Noi | SEABANK KHAM THIEN: No.142 Le Duan, Dong Da, Ha Noi | SEABANK LONG BIEN: No.278 Ngoc Lam Str., Long Bien Dist, Hanoi | SEABANK XUAN LA: No.79 Xuan La Street, Tay Ho District, Ha Noi | SEABANK HA DONG: No.150 Tran Phu Street,Ha Dong City,Ha Noi | SEABANK LAC LONG QUAN: No.51 Lac Long Quan, Cau Giay, Ha Noi | Information posted on website is referential: To update SeABank's interest rate, exchange rate and other information, please get in touch with our transaction points nationwide | SEABANK BACH MAI: No. 350 Bach Mai Street, Hai Ba Trung District, Ha Noi | SEABANK TRAN DUY HUNG: No. 84 Tran Duy Hung, Ha Noi | SEABANK HO GUOM: No.89 Dinh Tien Hoang, Hoan Kiem ward, Ha Noi | SEABANK HO HOAN KIEM: No. 64 Luong Van Can Str, Hoan Kiem Dist, Hanoi | SEABANK NGUYEN AN NINH: No. 116 Nguyen An Ninh, Hai Ba Trung Dist., Hanoi | SEABANK LANG THUONG: No.31 Chua Lang Str, Dong Da Dist, Hanoi | SEABANK HAN THUYEN: No. 21 Han Thuyen, Hai Ba Trung Dist., Hanoi | SEABANK THANH CONG: No.14 Lang Ha Str., Ba Dinh Dist., Hanoi | SEABANK NGUYEN NGOC NAI: 89 Nguyen Ngoc Nai, Thanh Xuan Dist, Hanoi | SEABANK TRAN KHAT CHAN: No. 562 Tran Khat Chan Str., Hai Ba Trung Dist., Hanoi | SEABANK THANH TRI: E8, Yen Xa, Tan Trieu, Thanh Tri, Ha Noi | SEABANK YEN PHU: 151 Yen Phe, Tay Ho, Ha Noi | SEABANK DICH VONG: 105 C-O-D5 Tran Thai Tong, Dich Vong Hau, Cau Giay, Ha Noi | SEABANK LAN ONG: 47 Lan Ong, Hoan Kiem, Ha Noi | SEABANK SOC SON: 44 Khu B2, Soc Son, Soc Son Town, Hanoi | SEABANK HAO NAM: 45 Hao Nam, Ba Dinh, Hanoi | SEABANK MY DINH: Central post No.8, Nguyen Co Thach, Tu Liem, Hanoi | SEABANK QUOC TU GIAM: 27E, Quoc Tu Giam, Dong Da, Hanoi | SEABANK NGUYEN KHANH TOAN: 102-N2-A2, Nguyen Khanh Toan, Cau Giay, Hanoi | SEABANK HAI DUONG: 136A Thong Nhat Street, Le Thanh Nghi ward, Hai Duong City | SEABANK NGUYEN LUONG BANG: No. 93C Nguyen Luong Bang Str, Hai Duong City | SEABANK HAI TAN: 677 Le Thanh Nghi Str., Hai Tan, Hai Duong | SEABANK SAO DO: No. 10 Nguyen Trai 1 Str., Sao Do Ward, Chu Linh town, Hải Dương | SEABANK KIM THANH: Dong Van, Phu Thai, Kim Thanh, Hai Duong | SEABANK HAI PHONG: 15 Minh Khai, Hong Bang, Hai Phong | SEABANK TRAN NGUYEN HAN: 227C Tran Nguyen Han, Le Chan, Hai Phong | SEABANK LUONG KHANH THIEN: No.121 Luong Khanh Thien, Ngo Quyen, Hai Phong | SEABANK TON DAN: No.37 Ton Dan, Hong Bang, Hai Phong | SEABANK TON DUC THANG: No.57 Ton Duc Thang Street, Le Chan District, Hai Phong City | SEABANK NGO QUYEN: No.162 Da Nang Street, Ngo Quyen District, Hai Phong City | SEABANK LE LOI: 27, Le Loi, Hai Phong | SEABANK TO HIEU: No.204A To Hieu, Hai Phong | SEABANK LACH TRAY 1: No.198, Lach Tray Street, Ngo Quyen District, Hai Phong | SEABANK LACH TRAY 2: No.215B Lach Tray, Hai Phong | SEABANK HO CHI MINH: No.28A Le Loi, 1 District, HCMC | SEABANK PHU MY HUNG: No.150 Nguyen Luong Bang, 7 District, HCMC | SEABANK CHO LON: No.403 Kinh Duong Vuong, 6 District, HCMC | SEABANK 9 DISTRICT: No.3 Le Van Viet, 9 District, HCMC | SEABANK 10 DISTRICT: No.320-322 , 3-2 Street, 10 District, HCMC | SEABANK 1 DISTRICT: No.81 Cach mang thang tam Street, 1 District, HCMC | SEABANK TAN PHU: No.609 Luy Ban Bich, Phu Thanh, Tan Phu ward, HCMC | SEABANK BOTANIC: No.312 Nguyen Thuong Hien, 5 ward, Phu Nhuan District, HCMC | SEABANK CONG HOA: No.266 Cong Hoa, Tan Binh Dist, Ho Chi Minh City | SEABANK BACH DANG: No.175 Bach Dang, Binh Thanh Dist, Ho Chi Minh City | SEABANK LE VAN SY: No. 344 Le Van Sy, 3 Dist, Ho Chi Minh City | SEABANK QUANG TRUNG: No. 486 Quang Trung Str, Go Vap Dist, Ho Chi Minh City | SEABANK NGUYEN CHI THANH: No.458 (new number: 746) Nguyen Chi Thanh Street, 4 Ward, 11 District, Ho Chi Minh City | SEABANK HOA BINH: No. 182 Hoa Binh Str, Tan Phu Dist, Ho Chi Minh City | SEABANK TRUONG CHINH: No. 814-814B Truong Chinh Str, 15 Dist, Ho Chi Minh City | SEABANK KHANH HOI: No. 237 Khanh Hoi Str, 4 Dist, Ho Chi Minh City | SEABANK LE QUANG DINH: No. 572 Le Quang Dinh Str., Go Vap Dist., Hochiminh City | SEABANK NGUYEN THI DINH: No.518 Nguyen Thi Dinh Str., 2 Dist., Hochiminh City | SEABANK 8 DISTRICT: A3/23 hightway 50, village Binh Hung, Binh Chanh, Ho Chi Minh City | SEABANK BINH TAN: 264 Vành đai trong, P. Bình Trị Đông, Bình Tân, Tp. Hồ Chí Minh | SEABANK TAN THUAN DONG: 419 Huynh Tan Phat, Tan Thuan Dong Ward, 7 Dist., HCMC | SEABANK 11 DISTRICT: 1024 - 1026, 3/2 street, 11 Dist., HCMC | SEABANK NHA TRANG: No.42 Yersin, Van Thang, Nha Trang City | SEABANK CAM RANH: No. 68 Highway One, Cam Loc Ward, Cam Ranh Town | SEABANK LE HONG PHONG: No.272 Le Hong Phong Str, Nha Trang City, Khanh Hoa | SEABANK VINH HAI: No.10A 2/4 Str., Vinh Hai, Nha Trang City, Khanh Hoa | SEABANk NGHE AN: 343 Le Duan Str., Vinh City, Nghe An | SEABANK QUANG NINH: No.124 Le Thanh Tong Street, Ha Long City, Quang Ninh Province | SEABANK CAM PHA: No. 70 Tran Phu, Cam Pha Town, Quang Ninh | SEABANK HA LONG: No.476 Nguyen Van Cu, Ha Long City, Quang Ninh | SEABANK VINH PHUC: 125 Ngo Quyen Str., Vinh Yen City, Vinh Phuc |