RISK SITUATION ALERT BULLETIN – Q3/2025

Recently, fraudsters have continuously changed their methods, adopting new and increasingly sophisticated tactics that make it difficult for customers to identify risks and easy to be exploited for asset appropriation. Therefore, SeABank urges customers to stay vigilant against schemes involving impersonated websites/fanpages of government agencies used to distribute malware.

Fraudsters create fake websites or fanpages - often with a counterfeit blue verification badge - posing as government authorities. These websites and fanpages typically duplicate almost all content and interface elements from legitimate sources. The domain names are usually altered with minor character changes or different domain extensions to mislead users.

Victims are often contacted by phone and informed that they need to update or integrate electronic identification via VNeID, social insurance information, personal income tax declarations, etc., and are sent a link through Zalo. These links are usually shortened URLs or QR codes to conceal the destination.

After accessing the link, victims are asked to grant device access permissions or install an application by downloading a file with the “.apk” extension. If users install the file or grant device permissions as prompted, their device becomes compromised and controlled by fraudsters. The criminals then use this access to steal banking information and conduct unauthorized online transactions on the victim’s accounts and cards.

To minimize the risk of falling victim to these scams, SeABank recommends that customers:

• ALWAYS BE VIGILANT when receiving calls from unfamiliar numbers claiming to be bank employees or government officials, or when encountering advertisements promising unusually high benefits.
• NEVER PROVIDE personal information, passwords, banking OTPs, card numbers, or CVV codes to anyone - including individuals claiming to be bank employees. SeABank will never request passwords or OTPs under any circumstances.
• AVOID USING PERSONAL INFORMATION such as phone numbers, dates of birth, or names as passwords for banking applications.
• ENABLE MULTI-FACTOR AUTHENTICATION (e.g., password + OTP + facial recognition) for email, banking apps, and other important applications.
• DO NOT click/scan on suspicious links/QR code or install unverified applications.
• ACTIVATE ACCOUNT BALANCE NOTIFICATIONS on the SeAMobile app or via SMS to promptly detect unusual transactions.
• SET ADEQUATE TRANSACTION LIMITS based on your usage on SeAMobile app.
• DISABLE THE E-COMMERCE FUCNTION ON YOUR CARDS when you are not using online transactions.
• CONTACT THE BANK IMMEDIATELY if your account or electronic banking services are locked. Please call the hotline or visit the nearest branch for assistance.
• LOCK YOUR CARDS IMMEDIATELY and contact the bank if you have suspicion that your personal information is compromised and manipulated.
• REPORT TO THE BANK OR THE NEAREST POLICE AUTHORITY if you receive suspicious messages/calls or notice unusual transactions.

These followings are our official contact channels:

• Hotline: 1900 555 587 and 1800 558899 (for Priority Customers)
• Email: contact@seabank.com.vn and khut@seabank.com.vn (for Priority Customers)
• SMS with Brandname: “SeABank”
• SeAMobile App: “Support 24/7” feature
• Official Facebook Page: “Ngân hàng SeABank” (verified with a blue tick)

Please stay safe and cautious in all your financial transactions!