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20/01/2021
From January 14, 2021, Southeast Asia Commercial Joint Stock Bank (SeABank) officially launched the SME Care Service Program - Comprehensive Corporate Customer Care, contributing to consolidating the service ecosystem for businesses.
Opening the SME Care Service program, SeABank launched a dedicated Hotline number for KHDN 1900-599952 / 024-32045952. Through this Hotline, SeABank provides 6 services to corporate customers with 24/7 service time, including:
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Welcome call: |
Welcome new corporate customers every month. |
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Happy call: |
Survey of customer satisfaction index through transaction channels. |
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Active card: |
Instruct corporate customers to activate new open cards. |
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Empathize: |
Survey of customers' evaluation about the products and services. |
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Survey: |
Survey of the quality of using corporate customer card. |
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Loyalty: |
Customer retention survey. |
The deployment of private hotline number will bring many benefits for businesses. Corporate Customers who call the hotline at any time will be quickly supported by a team of professional customer care staff. Customer requests will be handled professionally in the shortest time. The customer's comments and opinions about the service quality at the transaction points are recognized. Through listening to and understanding customers, SeABank also has the basis to adjust product and service policies to the actual business needs of the customer, thereby enhancing the customer's experience, accompanying customers in the production and business process.
Along with Hotline 1900-599952 / 024-32045952, in the coming time, SeABank will continue to deploy services and utilities exclusively for corporate customers with special offers attached. With 27 years of experience and a team of professional and enthusiastic staff, SeABank will always be a consultant and reliable and preeminent financial service provider for businesses.
