Can you withdraw money if you lose your savings passbook? Quick solutions you need to know.

Losing a savings passbook causes many customers to worry about not being able to withdraw money or risking losing their assets. In fact, savings deposits are managed by the bank using the customer's identifying information.Are not This depends solely on the physical savings passbook. This article will clarify whether you can withdraw money if you lose your savings passbook and guide you through the correct procedure to protect your rights as a depositor.

1. If I lose my savings passbook, can I still withdraw money?

According to Article 18 of Circular 48/2018/TT-NHNN, when paying out savings deposits, banks usually require customers to present their Savings Card (savings passbook) along with valid identification documents such as a Citizen Identification Card or passport.

However, Even if the passbook is lost, customers can still withdraw their money.Provided that the customer completes all procedures for reporting the loss and verifying their identity at the bank. After the bank confirms that the report of loss is valid, the customer can proceed to withdraw money or handle the matter further as needed.

Specifically, customers need:

• Please present your original identification document (valid citizen identification card/passport).
• Please confirm that your signature matches the sample signature registered when opening the savings account.
• Complete the lost savings passbook report form according to the bank's template and instructions.

Therefore, losing the passbook does not result in the loss of ownership of the deposit, provided the customer follows the correct procedures as stipulated.

Even if you lose your savings passbook, you can still withdraw money after verifying your identity at the bank.

2. What to do if you lose your savings passbook.

To minimize risks and ensure asset security, customers should follow the bank's procedures. This is based on Article 16 of Circular 48/2018/TT-NHNN.regarding risk managementRegarding savings deposits, customers should immediately take the following steps if they lose their passbook:

As soon as customers discover they have lost their savings passbook, they should take proactive steps:

• Notification Prompt action for the bank: Call the hotline or visit the nearest branch to request that your savings account be frozen, preventing potential misuse by fraudsters and minimizing potential risks..
• Prepare a lost savings passbook report: Complete the lost passbook report form according to the bank's template, which will serve as the legal basis for subsequent processing steps.

After the bank has fully verified the customer's information and the validity of the lost property report, the following processing options will be applied:

• A new savings passbook will be issued to replace the old one that has been invalidated in the system.
• Alternatively, the savings account can be closed if the customer wishes to withdraw money immediately instead of continuing to maintain the account.

The choice of which option to use will depend on the customer's actual needs and deposit term.

You need to complete the lost and found report form according to the bank's regulations in order to have it processed.

3. Timeframe for reissuing the registration book and notes regarding authorization.

After properly reporting the loss of their savings passbook, many customers are concerned about the processing time and the possibility of authorizing a family member to conduct the transaction on their behalf. Below are the most specific and accurate answers for your reference.

3.1. Rework timesavings account

Typically, the reissuance of a savings passbook or the payment of deposits is carried out immediately after the bank successfully verifies the customer's information and the validity of the lost/stolen report.

The specific processing time may vary depending on:

• Internal regulations of each credit institution;
• Methods of depositing savings (at the counter or online);
• The completeness and accuracy of the provided documents.

In most cases, if the information matches and no risk factors arise, the transaction can proceed.Okay Resolved within one business day.

3.2. Authorizing a relative to withdraw money.

In cases where the account holder cannot personally go to the bank, authorized withdrawals are permitted, but must strictly adhere to legal regulations and bank procedures.

Specifically:

• Authorization contract: According to Article 562 of the 2015 Civil Code, authorization must be in writing, clearly stating the scope and content of the authorized work.
• Specialized regulations: Based on Decision 1160/2004/QD-NHNN, banks will verify the legality and validity of the power of attorney (usually requiring notarization or certification) before making payments to the authorized person.

In addition to the power of attorney, the authorized person must present all required identification documents for the bank to verify.

Regulations regarding the reissuance of savings passbooks vary depending on the bank.

4. Advice to ensure the safety of your deposits

To minimize risks and protect their interests to the fullest extent, customers should keep the following principles in mind:

• Prioritize online savings deposits: When depositing through digital banking applications like SeAMobile, savings account information is stored electronically on the system, eliminating customer worries about losing, tearing, or damaging the physical passbook.
• Protect your signature and personal information: Maintain a consistent signature and do not share account information or identification documents with third parties.
• Proactively contact the bank in case of an incident: If you discover that your savings passbook is lost, SeABank customers should immediately contact the Hotline 1900 545 433 or the nearest branch for assistance in freezing and promptly handling the situation.

Losing a savings passbook doesn't necessarily mean losing your money if you proactively report the loss and follow the correct verification procedures at the bank. Understanding the processing time, authorization regulations, and choosing modern savings solutions will give you greater peace of mind in managing your assets.

In case you need quick and accurate assistance, customers can contact SeABank directly for detailed advice.