RISK SITUATION ALERT BULLETIN – Q3/2025

In recent times, fraudsters have continuously changed their methods, using increasingly sophisticated and unpredictable tricks to deceive and appropriate customers’ money. Therefore, SeABank advises you to stay alert to the following new tactics:

1. Impersonating financial intitution’s officer: Fraudsters pose as representatives of financial institutions such as banks or financial company and convey misleading information with the intent to misappropriate assets. Common tactics include: notifying victims of alleged outstanding loan and credit card balances and requesting immediate repayment to the bank; soliciting sensitive information related to accounts, cards, loans, or savings; requesting money transfers to release collateral pledged at the bank; offering to assist with debt clearance or promising quick loans or credit card limit increase.
2. Impersonating tax officers: Taking advantage of the government’s ongoing integration of personal information into ID numbers, scammers pose as officers from local tax departments. They contact the victim, instructing them to convert their tax identification number into ID number, while promising a high rate of personal income tax refunds.
3. Scamming via online bus ticket booking: Fraudsters set up fake fanpages, websites or mobile apps posing as well-known bus operators or ticket agents to sell tickets online. In addition, they may also use fake social media accounts to post “resale” bus tickets at unusually cheap prices, tricking customers into transferring money but never receiving valid tickets.
4. Impersonating social media account recovery services: Exploiting users’ concerns over lost accounts, fraudsters create online groups and websites advertising services to restore social media accounts. 

The victims are then instructed to provide sensitive personal information such as e-banking usernames and passwords, credit card details, security codes, OTPs, etc., through fake applications or websites. They may also be asked to transfer money for “information verification” or as a “service deposit.” Subsequently, the victims find money deducted from their accounts but never receive the promised service, and the fraudsters cannot be contacted again.

To protect yourself from such scams, SeABank would like to suggest our customers to: 

• STAY ALERT to calls from unknown numbers claiming to be from the bank or reputable companies or government officer and offering unusually high benefits.
• NEVER share your personal information, passwords, or OTPs with anyone—even those claiming to be bank staff or government. SeABank never ask our customers to provide their password and OTP under any circumstances. 
• AVOID using personal information — such as phone number, date of birth or full name — when creating passwords for financial applications
• DO NOT click on suspicious or unfamiliar links.
• ACTIVATE BALANCE CHANGE NOTIFICATIONS on the SeAMobile app or via SMS to promptly detect any unusual transactions.
• CONTACT SEABANK if your account or online banking service is locked. Please call our hotline or visit the nearest branch for support.
• REPORT IMMEDIATELY to the bank or nearest police station if you receive suspicious messages/calls, or if you have clicked on suspicious links or shared your personal or banking information.

These followings are our official contact channels:

• Hotline: 1900 555 587 and 1800 558899 (for Priority Customers)
• Email: contact@seabank.com.vn and khut@seabank.com.vn (for Priority Customers)
• SMS with Brandname: “SeABank”
• Official Calls: From hotline with Brandname “CSKHSeABank”
• SeAMobile App: “Support 24/7” feature
• Official Facebook Page: “Ngân hàng SeABank” (verified with a blue tick)

Please stay safe and cautious in all your financial transactions!