News

IMPORTANT NOTICE – BIOMETRIC DATA UPDATE
Pursuant to Circular No. 17/2024/TT-NHNN and Circular No. 18/2024/TT-NHNN issued by the State Bank of Vietnam regulating banking card operations and transactions, customers will not be able to perform transactions if they have not completed BIOMETRIC AUTHENTICATION or if their identification documents have expired.
05/12/2025
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Two prestigious awards recognize SeABank's efforts to put people first
Southeast Asia Commercial Joint Stock Bank (SeABank, HOSE: SSB) has just been honored with 2 awards for Best Workplaces in Vietnam 2025 (Anphabe) and ESG Business Awards 2025 (ESG Business Magazine - Asian Banking & Finance). This is a double milestone on the Bank's journey to create a happy, equal and empowering working environment for women, in line with the vision of "putting people and communities first" that SeABank has always persistently strived for.
05/12/2025
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SeABank launches a “Boulevard” of Incentives for Businesses
To elevate customer experience and expand its ecosystem of business privileges, Southeast Asia Commercial Joint Stock Bank (SeABank) has launched the “Boulevard of Incentives – Paving the way for Trade” program, offering a wide range of attractive benefits across digital banking services, corporate cards, international payments, and credit solutions. The program affirms SeABank’s commitment to accompanying and empowering Vietnamese businesses on their journey toward sustainable growth.
01/12/2025
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01/06/2015
SeABank has just put into operation technical support toll 1900 545 581 to solve customers’ feedback professionally and quickly, ensure the happiness of customers when using technological products of SeABank, contribute to improve quality and good impression of SeABank.
Technical support services include:
- E-Banking service (SeANet, SeAMobile (web, app), SMS, SeACorp)
- Technical support service involved in ATM, POS, Card transactions.
Using technical toll with top modern technology allows SeABank implement model of multi – functional customer care and use at the same time many functions as: Answering, consulting on using products and services, receiving and solving errors of transactions via E-banking and Card through hotline: 1900 545 581 or email: hotrokythuat@seabank.com.vn
To ensure the quality of services, SeABank applies tight procedure of request management: each request of customer will be committed to be solved in certain time. Each one will be recorded in system and followed via complete procedure: transferring customer’s request to involving department. Later, that department is responsible to inform Call Center the solution to helo customer in the committed time.
This automatic control ensure to solve all customer’s problems quickly, improving the quality of SeABank’s services.