For the time being, scammers are adopting increasingly clever, professional and unpredictable strategies to appropriate the victim’s assets, causing tremendous damage, particularly in cyberspace. SeABank would like to alert our customers to the following new scam tactics:
- Fake Hotel Booking Scams During Travel Season: Exploiting consumers’ desire to save money during travels, scammers create fake fanpages using names, logos, and images of famous resorts, hotels, and homestays. Furthermore, they even impersonate travel agency employees and promote attractive travel packages or hotel combos at discounted prices to deceive users.
- Investment & Stock Scams on Social Media: Taking advantage of the growing investment trend in stocks, cryptocurrencies, and similar assets, scammers impersonate securities companies and create groups on Zalo, Facebook to share “investment opportunities” with inexperienced investors. They appear knowledgeable and offer seemingly accurate market analysis to convince victims to sign investment contracts with promises of high and risk-free returns.
- Scams Through Online Clubs: Scammers use social media platforms like Facebook, Zalo, and Telegram to promote various clubs that supposedly match victims' interests. They lure users to join and then offer paid memberships with attractive benefits, requiring money transfers to activate the membership and receive commissions.
- Delivery Staff Impersonation Scams: Recognizing the popularity of online shopping, scammers pretend to be delivery staff. They contact victims with accurate order details (items, amount, and timing) and request payment to provided bank accounts. Contact is often made during business hours to appear legitimate.
After gaining the victim’s trust, scammers repeatedly call to pressure them into transferring money or clicking on a link to "secure the deal." These links often contain malware designed to take control of the victim’s device or steal sensitive banking information. Victims later find their accounts charged without their recognisation. Eventually, they neither receive the promised goods and services, or benefits nor be unable to contact the scammers.
To protect yourself from such scams, SeABank would like to suggest our customers to:
- NEVER share your personal information, passwords, or OTPs with anyone—even those claiming to be bank staff.
- DO NOT click on suspicious or unfamiliar links.
- STAY ALERT to calls from unknown numbers claiming to be from the bank or reputable companies offering unusually high benefits.
- CONTACT SEABANK if your account or online banking service is locked. Please call our hotline or visit the nearest branch for support.
- REPORT IMMEDIATELY to the bank or nearest police station if you receive suspicious messages/calls, or if you have clicked on suspicious links or shared your personal or banking information.
These followings are our official contact channels:
- Hotline: 1900 555 587 and 1800 558899 (for Priority Customers)
- Email: contact@seabank.com.vn and khut@seabank.com.vn (for Priority Customers)
- SMS with Brandname: “SeABank”
- Official Calls: From hotline with Brandname “CSKHSeABank”
- SeAMobile App: “Support 24/7” feature
- Official Facebook Page: “Ngân hàng SeABank” (verified with a blue tick)
Please stay safe and cautious in all your financial transactions!
