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SeABank ceaselessly enhances its service quality

icon calendar01/08/2011

With its desire for increasingly enhancing quality of serving customers and confirming friendly and professional SeABank staff, since July/2011, SeABank has implemented the project of Enhancing at-the-counter service quality – SeASmile.

This project is one of important ones contributing to developing SeABank towards a prominent retail bank in Vietnam.

SeASmile project will focus on in-depth training and practice of professional communication skills  for tellers and CROs to bring customers convenience and confidence in transactions with SeABank.

With SeASmile, each teller will be an ambassador of SeABank before customers through her manner and behoviour of serving, knowledge and skills about services and products, with a view to bringing the best services to customers and make them satisfy with SeABank.

It can be said that SeASmile project has been executed in parallel with value added services, including strategic retail packages for individual and SME customers, especially implementation of operational model with professional and standard interior and exterior system … towards international retail banking model.

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